Refunds & cancellations

Submitting an enquiry does not take payment. You can ignore a quote or decide not to proceed. No cancellation process is required for an unpaid enquiry.

While Stripe remains fail-closed on production, the site does not complete payable checkouts. Refund mechanics for card payments apply only after live paid orders exist.

Most Milestone Bakes desserts are prepared for a specific occasion, may carry personalised icing or design, and are perishable. For such goods, the usual distance-selling cooling-off right for change of mind often does not apply in the same way as for ordinary durable goods — especially once preparation has started or personalisation is underway.

The commercial cut-offs for made-to-order work are:

• Cancellations and alterations are allowed before midday on the same day.
• After midday, no order alterations are accepted.
• After midday, when orders and deposits have been paid, no refunds are given.

Your statutory rights are not excluded. If goods are faulty, misdescribed, damaged in transit after a confirmed paid order, or not delivered, contact us with order details. We will work with the disclosed baker as needed to repair, replace, or refund as appropriate under applicable law.

Where a product is neither personalised nor exempt as perishable food prepared for you, mandatory consumer cancellation rules may still apply. Given the nature of this catalogue, assume most items are bespoke and/or perishable unless a listing clearly says otherwise. The midday cut-offs above are the commercial policy for cancellations, alterations, and refunds on made-to-order work.

Email contact@kabsolutions.co.uk or telephone 01548 531530. See Contact. Product-specific questions before purchase can use the enquiry form on non-postable listings.

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